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RUNNING AN ONLINE SHOP?
LET US MANNAGE THE HUSSLE FOR YOU!

We can take care of every aspect of managing an online shop for you, from maintenance, to order management and customer support!

eCommerce Operations Management $299/month
BASE PACKAGE - Always included
Business Operations Support - Includes:
  • Order & Shipping Management: Daily monitoring, tracking issues, status updates
  • Basic Content Management: Minor modifications and page content changes
  • Basic Functionality Management: Integrating small plugi-ins and functionality
  • Basic Customer Support: Up to 50 tickets/month via email or ticketing system
  • K.P.I. Monitoring: Continuous monitoring of key performance indicators & improvement suggestions
  • Coupon Management: Coupon codes & promo setup
  • Product Catalog Management: Manually add, edit, update or delete products (max 20/month)
  • Bulk Updates: CSV bulk product updating (max 1 sessions/month)
  • Store Settings: Minor configuration adjustments (max 10/month)
  • Categories & Attributes: Minor taxonomy management
Complex technical issues, plugin installations or actions requiring development work will be handled separately at preferential hourly rate of [NEGOCIATED]. Customer support can be extended with add-ons below.
PLAN BENEFITS:
Includes:
  • Preferential hourly rate: [NEGOCIATED] instead of 49 USD / Hour for custom development work
  • STARTER Website Maintenance Plan: 49 USD monthly value included. View details.
character shop
Customer Support Variable
Includes:
  • Unlimited tickets via email, chat, phone, WhatsApp
  • Multi-channel support: Choose your preferred communication method
  • Fast response time: 24-48h average response
  • Order issues: Troubleshooting, refunds, modifications
  • Customer inquiries: Product questions, presale, shipping, returns
  • Basic troubleshooting: Simple technical issues
  • Reufund processing: Manually issue refunds for client requests that match refund rules



For stores with complex requirements:
  • Technical debugging: client side debugging
  • Custom workflow support: Advanced order management, product or service implementation support scenarios
  • Priority emergency response: Critical issues handled immediately
Ideal for stores selling complex products/services, subscription models, or with custom integrations. If requirements exceed scope, we'll discuss adjusted pricing transparently.
Marketplace Integrations Variable
Includes per marketplace:
  • Product listing & optimization (max 20 products/month)
  • Inventory synchronization (2 sessions/month)
  • Price & stock updates
  • Order management & processing
  • Error handling & notifications
  • Performance metrics monitoring
Does not include initial marketplace setup, ERP integration, complex data feeds, bulk imports (100+ products), or paid advertising campaigns.
Manage all your Marketplaces from one place:
Manage ALL your marketplaces centrally! Perfect for multi-channel sellers. Our service fee covers management for all connected platforms. (Base.com subscription billed separately by Base.com)
Romanian Marketplaces:
... or select individual International Marketplaces:
Content Updates & Marketing Variable
Up to 5 hours/month - Includes:
  • Page content modifications: Text, images, layout tweaks
  • Simple section additions: Max 3 new sections/month (text + image)
  • Blog post publishing: Max 4 posts/month (content provided by client)
  • Homepage management: Sliders, featured products, etc (2 sessions/month)
  • Minor UX improvements: Button styling, spacing, colors
Does not include: new landing pages, complete redesigns, custom graphics, professional photography, video editing, or copywriting. Additional hours billed at preferential hourly rate of [NEGOCIATED].


For stores with large catalogs - Includes:
  • Category restructuring: Taxonomy optimization
  • Attribute management: Bulk variations setup
  • Bulk product updates: Unllimmited CSV & product imagery (provided by the client) updates
  • Bulk order processing: Unlimmited CSV order processing / exports for fullfilment
For image optimization services, see our dedicated image processing service (billed per image).


Collaborate with your marketing team - Includes:
  • Campaign implementation support: Technical setup for marketing initiatives
  • Landing page content updates: Apply marketing materials to pages
  • Extended coupon management: Complex promotional structures
  • Metrix integration: Tracking pixels and script integrations
Does NOT include: Marketing strategy, copywriting, email marketing strategy, paid ads management, or influencer outreach. We handle technical implementation only.


Major Event Support (One-time fees):

Booking required: Must be booked minimum 3 weeks before event date. For high-traffic sales events requiring dedicated support:

Each major event package includes:
  • Pre-event planning session: 2-3 weeks advance coordination
  • Site preparation & optimization: Performance tuning, testing
  • 48-72h dedicated monitoring: Real-time issue resolution during peak traffic
  • All hands on deck: Priority response for critical issues
  • Post-event analysis: Performance report & recommendations
For hight traffic events (Brack Friday, Cyber Monday, Christmas, Easter, etc) support, we will charge a flat fee starting from 599 USD, billed separatly. The price of this service is not constricted to this subscription and may be adjusted for each individual client and campaig, depending on the required workload.

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GRAND TOTAL
$299/month

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